How it Works
choose your props
check prop availability & add to cart
pay rental fee & security deposit
receive pin to access locker on scheduled collection date
collect items on your scheduled date
enjoy your suitcase setup!
return items to locker on scheduled date
receive your security deposit refund within 7 days
Frequently Asked Questions
1. The props currently come with a standard rental period of four days. Can we rent it for just a day?
We charge only for a day's usage, but included up to maximum 4 days for greater time flexibility on collection/ return of the props. We understand you will have a lot of things to think about right before and after the wedding, hence for your convenience, these extra days are provided at no extra cost. As such, the rate remains the same whether the couple chooses to utilise just one day, or all four days.
2.What are the modes of payment accepted?
Payment can be made via a bank transfer or your linked debit/ credit card via Paypal.
3. What if I need to pick up the props a few days earlier, or return the props after the scheduled return date?
We are happy to make adjustments on the collection and return date should you need them, subject to availability. However, if the rental period exceeds four days, additional daily rates at 20% of original rental fee per day will be chargeable.
4. What if we damage or lose the prop(s)?
For any missing or damaged item, the respective replacement or repair fee(s) will be deducted from the security deposit. Please refrain from modifying the rented props, unless you're confident of restoring it to the original condition before return. Otherwise, a restoration fee will be charged.
5. Can I change the theme of my suitcase after I've made a booking?
We are able to help you switch to a different theme, including a newly released theme, as long it is available! We'd appreciate at least 3 months notice, otherwise it would be on a case-by-case basis.
6. Can I customise what I need from the suitcase?
Most suitcases are available in a lite or full suitcase. If you'd prefer to customise your own, feel free to speak to us! For this option, the value of your selected props from the theme should meet a minimum of $300.
7. What if I cancel my booking?
In the event that couple cancels the booking for any reason, the fees paid are non refundable and shall be retained by Suitcase Weddings in order to offset its loss of business.
8. How do I collect and return the suitcases?
Based on the collection date that you have selected, the props will be placed in our 24/7 locker cabinet ready for your collection at anytime of the day. A 4-digit pin number will be provided to you on the eve of collection to assess the locker cabinet. It is located right outside J. Artisans Leather Works shopfront. Parking is available right outside the shophouse. For ease of loading, do pick the nearest carpark lot.
Return of the props can be done anytime before your scheduled return date with the same 4-digit pin.
9. Can I arrange for a courier to collect and return the suitcases?
Yes. They can pickup the items from our 24/7 locker cabinet, and return it to the same locker cabinet. However, please remind them to handle suitcases with care to avoid damage during transport.
10. Can the props fit within a regular sedan car?
Yes, items can be placed within the car boot and/ or passenger seat area. Some may require you to lower the car backseat, for instance, a 2-metre backdrop roll. To have a better idea, you can watch the step-by-step Youtube tutorial available for the set which will show you what to expect. We'd recommend clearing your car of unnecessary items before collection to allow more space for the props.
11. How many people are required to set-up the suitcase? And how long would it take?
We'd suggest 2, if not 3 persons to manage the set-up and dismantling. The same group setting up the suitcase should preferably also be the ones dismantling, as they would be more familiar with the packing process. Set-up time varies from suitcase to suitcase, but can be completed within 1-2 hours for someone working with it for the very first time.
12. What if I'm unable to get any help to set up the suitcase for me?
Not a problem. We do have an optional add-on for couples who prefer our team to manage the 2-way transport to and from the hotel, set-up and dismantling at a nominal fee of $250 nett. This option can be selected in the process of check out. Please confirm manpower availability with us beforehand.
13. Is the suitcase very difficult to set up?
The suitcases are designed to be easy to set-up by anyone! In fact, this is a very important consideration in our design process. To make things even easier, we are creating step-by-step Youtube tutorial for each of our suitcases. You can check out the available tutorials at our Youtube channel here. Why not have a look and decide for yourself? 🙂
Have other questions? Feel free to send in a query via the "Contact Us" page, or drop us a text or call at 9896 9808! We'd love to hear from you!